18 Best IVR Software (Interactive Voice Response) For Business In 2022

IVR stands for Interactive Voice Response, which is a catch-all phrase for call routing through a menu or directory. You’ll discover all you need to know about the best IVR software in this post.

Best IVR software allows callers to engage with a caller over the phone by employing speech recognition technologies, removing the requirement for a live representative.

Callers that usethe  best IVR software can get information from a pre-recorded message and use menu options correlating to keypad selections and speech recognition to contact the relevant representative.

How Does IVR Software Operate?

IVR software operates by navigating a phone system via DTMF (dual-tone multi-frequency, or touch tones), speech recognition, or AI to reply and route calls effectively.

When a call is received, the IVR software begins, and the caller is presented with an interactive phone menu.

IVR software guarantees that callers exit the call with their issue fixed as they engage with the menu.

Why Should You Invest in IVR Software?

Companies should adopt the best IVR software to save time and improve team workflow productivity.

IVR software assists in resolving simple customer demand without the need for an agent and saves time by distilling the important issue that the caller requires assistance with and connecting them straight to the appropriate agent.

When businesses use the best IVR software, they improve customer service and project a more professional image.

18 Best IVR Software (Interactive Voice Response) For Business In 2022

Here are some of the best IVR Software that you need to try for your business.

#1. Aircall

Aircall’s cloud-based phone solution facilitates easy, clear communication for sales and support teams by allowing users to add numbers from over 100 countries.

Work with Aircall’s contemporary phone solution to expand your business and improve and innovate efficiency across your workforce. Aircall, which is trusted by over 7,000 businesses globally, is a fantastic alternative for foreign businesses.

Pros:

• Integrations that are seamless
• Multi-lingual
• power dialer and call coaching capabilities.

Cons:

• There aren’t as many features as rivals.
• Packages that are expensive
• Unreliable phone service

#2. Nextiva

Nextiva offers a dependable communication solution on a single platform for both small companies and corporations.

Teams benefit from omni-channel support and sales in terms of overall productivity and customer satisfaction.

Pros:

• 99.999 percent uptime
• It provides 17 different desk phones.
• Connectivity that is dependable

Cons:

• The basic price plan has limited features.
• Untrustworthy customer service.

#3. Fastcall

Fastcall is built entirely for Salesforce, so teams will effortlessly move into all of Fastcall’s revolutionary features to improve processes while improving productivity. FastCall has received five stars from users around the country for its great customer service, call productivity, and call management.

Fastcall’s CTI solution benefits sales and service teams by freeing up critical time and boosting client experiences. Businesses and businesses benefit from making the most of their existing Salesforce investment with Fastcall’s one-of-a-kind platform.

Pros:

• dependable and amazing client service.
• Calls are both outbound and inbound.
• As a native app, it integrates directly with Salesforce.
• International accessibility

Cons:

• Only Salesforce integration is provided.

#4. RingCentral

Through messaging, video, and phone services, RingCentral’s business communications software assists firms in improving their sales, marketing, and service teams. RingCentral provides a contact centre for an additional fee for businesses who want additional customer assistance.

Another fantastic RingCentral feature is the easy connection with third-party software. If you’re searching for a superb communication platform that interacts with Salesforce, FastCall is the best option.

Pros:

• An easy-to-use interface
• Global accessibility
• Options for low-cost pricing

Cons:

• Enhanced features are only available in higher-priced packages.
• Reporting possibilities are limited.
• Untrustworthy customer service.

#5. Grasshopper

Grasshopper improves communication for small companies working remotely or in the office by providing strong features like call forwarding, limitless extensions, and personalised greetings.

Businesses may test out all of Grasshopper’s capabilities for 7 days for free before committing to one of the reasonable pricing options.

Pros:

• Packages with reasonable prices
• It provides a mobile app.
• Calling and texting for business are both unlimited.

Cons:

• Designed for small businesses
• In comparison to competitors, it has fewer features.

#6. Five9

Five9, a cloud-based contact centre software, improves client interactions through artificial intelligence and automation.

Five9 provides multilingual assistance 24 hours a day, seven days a week, with features like intelligent virtual agents, agent help, and workflow automation, saving teams time and organisations money.

Pros:

• Contact Centre on the Cloud
• Supervisor desktop function
• An AI-powered virtual agent

Cons:

• Prices are not available online.
• Reporting capabilities are limited.

#7. Talkdesk

Talkdesk assists businesses all around the world in improving their customers’ experiences across any channel, at any time.

Not only does Talkdesk prioritise the client experience, but it also assists organisations in streamlining operations and increasing staff happiness.

Pros:

• Customer service that is dependable
• It is easy to set up.
• Controllable user interface

Cons:

• more expensive than competitors
• In basic packages, functionalities are lacking.

#8. 8×8

88% is a reasonable alternative for organisations searching for a trustworthy communication platform with amazing capabilities such as a call centre, video meetings, team chat, and more.

Improve your customers’ experiences while maximising your employees’ time and energy.

Pros:

• The setup is straightforward.
• Various price options.

Cons:

• Importing Contact Problems
• User edits are restricted.

#9. MightyCall

MightyCall is a small company’s virtual phone solution. This technology allows you to make and receive calls on your preferred device.

Features:

• The gadget allows you limitless calling.
• You may create a flowchart that is straightforward and conversational.
• It enables you to route calls to any device.
• Without paying an additional fee, you may pick a tool-free or area code number.
• This tool provides you with a comprehensive record of your communications.
• You may use this software to record a phone call.
• MightyCall lets you listen to voicemails and receive alerts.
• It enables you to see your voicemail.
• You have the option of declining the call, accepting it, or sending it to voicemail.
• Use a softphone to make and receive phone calls from your PC.
• Call Conference, Call Forwarding, Call Routing, and Call Recording are all supported.

#10. Phone.com

Phone is an application that allows you to quickly and easily configure your phone system. You may block calls by adding the number to your phone account. This application allows for call blocking, forwarding, and screening. Phone.com allows you to dial any number using its name dictionary. When you hold the phone, it starts playing music.

Features:

• Phone.com may be activated immediately.
• It allows you to make your own timetables.
• When there are incoming calls, you will be notified.
• This programme lets you route calls based on the time and day they are received.
• You may sync your address book with the Phone app.
• It allows you to customise your call by adding greetings, messages, voices, and music.
• SMS may be sent and received on any local phone.
• Phone.com assists you in creating and organising groups and extensions.
• You may customise your caller ID.
• Call Conference, Call Forwarding, Call Routing, and Call Recording are all supported.

#11. Channels

Channels improve customer service by leveraging IVR and limiting the amount of time you put people on hold or divert them. It enables you to sort calls before they reach one of your representatives.

Features:

• Channels allow you to better serve your clients and seem more professional.
• It features a simple setup procedure.
• You will save time while creating more.
• This cloud-based best IVR software sends all client calls to the appropriate department based on their needs, reducing the amount of time you or your employees spend transferring calls.
• It enables you to track and record these calls in order to provide excellent customer service.
• This product provides an intelligent IVR solution for interacting with consumers.
• It provides personalised SMS notifications.
• Agents may accept calls concurrently, and whoever is available can simply contact the consumer.
• Channels may be integrated with any current CRM.
• When your representatives are unavailable to take calls, customers can leave a message.

#12. Genesys PureCloud

Genesys PureCloud is a comprehensive IVR and routing engine that distributes customer data for improved routing, handling, and reporting. It enables quick access to information such as bill payments, account status, and other frequently requested self-service requests.

Features:

• Instead of waiting on hold, clients can request a callback from the first available representative.
• It features a straightforward setup procedure.
• Speech recognition is built in.
• You can direct calls to the appropriate agents.
• Make modifications as you go.
• IVR, call routing, and reporting may all be handled on a single platform.
• This software allows you to easily create IVR call sequences.
• View customer data right at your fingertips.
• Call Conference, Call Forwarding, Call Routing, and Call Recording are all supported.
• Get Local Numbers in the following countries: 80+
• Is it possible to obtain several numbers? YES
• There is no information.
• Plans begin at $75 per month.
• Free Trial: A 30-day free trial is available.

#13. CallFire

You may use the Call Fire IVR tool to set up appointment reminders, polls, payments, and surveys for inbound or outgoing users. It is simple to use, using a drag-and-drop menu or XML. Customers may engage with this software by just pressing a key.

Features:

• This software includes phone routing and auto attendant functions.
• It logs calls, exports data, analyses metrics, gathers answers, and makes better judgments.
• Calls may be recorded, outcomes tracked, replies collected, data exported, and analytics analysed to help you make better decisions.
• We provide customised IVR solutions based on your requirements.
• Call Conference, Call Forwarding, Call Routing, and Call Recording are all supported.
• Get Local Numbers in the following countries: Canada and the United States of America
• Is it possible to obtain several numbers? YES
• Virtual phone numbers are classified as either local or toll-free.
• Plans begin at $599 per month. Annual payments are discounted by 20%.
• A 30-day free trial is available (no credit card required).

#14. Routee

Routee is a cloud-based IVR technology that provides a unified customer experience. A feature-rich software solution, it improves the flow of your call forwarding services.

Features:

• This software transforms voice to text and finds the best-automated path for their call.
• It uses AI for natural language processing to examine open-ended content.
• It has configurable menus that allow the user to create efficient processes.
• It allows your personnel to make changes to your call centre menus.
• It allows you to quickly enter an audio message for your consumers. They may hear and play in the language of their choice.
• This telephonic menu system is intended to segment, identify, and route callers to the relevant agents on your team.
• Call Forwarding, Call Routing, and Call Recording are all supported.

#15. NICE inContact

The NICE inContact technology lowers your cost per call by letting clients select the level of support they require. such as self-service or contacting an agent. It frees up your employees to address more difficult matters while allowing your customers to manage basic concerns such as account enquiries, bill payments, and so on.

Features:

• CXone ACD is fully integrated.
• IVR System: Centralized
• Update your IVR quickly.
• Integrate with well-known CRM systems.
• Provide your consumers with an automated call-back service.
• The option to use an agent or self-service
• This allows for quicker IVR modifications.
• Call Conference, Call Forwarding, Call Routing, and Call Recording are all supported.

#16. Zendesk

Zendesk is a cloud-based application that enables customer care teams to deliver business phone support from the same platform that they use to manage other channels.

Features:

• Agents may use the tool to automate warnings, send proactive messages, and receive text messages.
• It provides a complete client history.
• To avoid bottlenecks, Talk offers group routing, configurable IVR, and real-time queue monitoring.
• Your own solution may be integrated into best IVR software.
• Call Conference, Call Forwarding, Call Routing, and Call Recording are all supported.
• Get Local Numbers in Australia, Austria, Belgium, Canada, Denmark, and over 35 more countries.
• Is it possible to obtain several numbers? YES
• Virtual phone numbers can be either local or international.
• Plans begin at $59 per month. 10% off your annual payment.
• Trial period of six months

#17. Freshcaller

Freshcaller assists your teams in creating or responding to all opportunities with complete context. Your teams can manage customer calls and interact with internal colleagues more efficiently.

Features:

• It offers a versatile phone system.
• This tool provides numerous round-routing engines as well as best-in-class on-call features that allow agents to transfer calls, notes, or conferences with others.
• In more than 90 countries, you may purchase local phone lines for your cloud PBX system.
• Set up an efficient call-handling procedure.
• Keep an eye on and manage the communication experience.
• Call Conference, Call Forwarding, Call Routing, and Call Recording are all supported.

#18. Voxco

Voxco IVR is an interactive voice response system that makes it simple and inexpensive to send automated messages. It operates in both incoming and outbound mode (accepting calls to your company) (dialling respondents with surveys).

Features:

• It allows respondents to dial a phone number and complete a brief survey using their mobile keypad.
• Respondents can complete the pre-recorded survey on their own time.
• This tool can also work in tandem with other survey applications.
• You have the ability to successfully manage your survey.
• Change the voice to suit your needs.
• It allows for call logging and routing.
• This programme allows you to record phone calls.
• Call Conference, Call Forwarding, Call Routing, and Call Recording are all supported.

FAQS

What exactly is IVR, and how does it work?

IVR (Interactive Voice Response) automates consumer self-service over the phone using touch-tone or speech recognition. A popular example is a voice menu that directs callers to the appropriate person or department by asking them to press a number. A live operator is no longer required.

What is the significance of IVR?

IVR increases sales because potential consumers are more inclined to purchase when their queries are appropriately answered. For a multitude of reasons, IVR systems may be quite beneficial to organisations. They record phone replies, provide consumer self-service, prioritise VIP clients, expedite problem resolution, and decrease operational expenses.

How do I pay using IVR?

Credit card and eCheck transactions may be accepted and processed using IVR technology thanks to the integration of contemporary payment gateway technologies.