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18 Best IVR Software (Interactive Voice Response) For Business In 2022

IVR stands for Interactive Voice Response, which is a catch-all phrase for call routing through a menu or directory. You’ll discover all you need to know about the best IVR software in this post.

Best IVR software allows callers to engage with a caller over the phone by employing speech recognition technologies, removing the requirement for a live representative.

Callers that usethe  best IVR software can get information from a pre-recorded message and use menu options correlating to keypad selections and speech recognition to contact the relevant representative.

How Does IVR Software Operate?

IVR software operates by navigating a phone system via DTMF (dual-tone multi-frequency, or touch tones), speech recognition, or AI to reply and route calls effectively.

When a call is received, the IVR software begins, and the caller is presented with an interactive phone menu.

IVR software guarantees that callers exit the call with their issue fixed as they engage with the menu.

Why Should You Invest in IVR Software?

Companies should adopt the best IVR software to save time and improve team workflow productivity.

IVR software assists in resolving simple customer demand without the need for an agent and saves time by distilling the important issue that the caller requires assistance with and connecting them straight to the appropriate agent.

When businesses use the best IVR software, they improve customer service and project a more professional image.

18 Best IVR Software (Interactive Voice Response) For Business In 2022

Here are some of the best IVR Software that you need to try for your business.

#1. Aircall

Aircall’s cloud-based phone solution facilitates easy, clear communication for sales and support teams by allowing users to add numbers from over 100 countries.

Work with Aircall’s contemporary phone solution to expand your business and improve and innovate efficiency across your workforce. Aircall, which is trusted by over 7,000 businesses globally, is a fantastic alternative for foreign businesses.

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#2. Nextiva

Nextiva offers a dependable communication solution on a single platform for both small companies and corporations.

Teams benefit from omni-channel support and sales in terms of overall productivity and customer satisfaction.

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#3. Fastcall

Fastcall is built entirely for Salesforce, so teams will effortlessly move into all of Fastcall’s revolutionary features to improve processes while improving productivity. FastCall has received five stars from users around the country for its great customer service, call productivity, and call management.

Fastcall’s CTI solution benefits sales and service teams by freeing up critical time and boosting client experiences. Businesses and businesses benefit from making the most of their existing Salesforce investment with Fastcall’s one-of-a-kind platform.

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#4. RingCentral

Through messaging, video, and phone services, RingCentral’s business communications software assists firms in improving their sales, marketing, and service teams. RingCentral provides a contact centre for an additional fee for businesses who want additional customer assistance.

Another fantastic RingCentral feature is the easy connection with third-party software. If you’re searching for a superb communication platform that interacts with Salesforce, FastCall is the best option.

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#5. Grasshopper

Grasshopper improves communication for small companies working remotely or in the office by providing strong features like call forwarding, limitless extensions, and personalised greetings.

Businesses may test out all of Grasshopper’s capabilities for 7 days for free before committing to one of the reasonable pricing options.

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#6. Five9

Five9, a cloud-based contact centre software, improves client interactions through artificial intelligence and automation.

Five9 provides multilingual assistance 24 hours a day, seven days a week, with features like intelligent virtual agents, agent help, and workflow automation, saving teams time and organisations money.

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#7. Talkdesk

Talkdesk assists businesses all around the world in improving their customers’ experiences across any channel, at any time.

Not only does Talkdesk prioritise the client experience, but it also assists organisations in streamlining operations and increasing staff happiness.

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#8. 8×8

88% is a reasonable alternative for organisations searching for a trustworthy communication platform with amazing capabilities such as a call centre, video meetings, team chat, and more.

Improve your customers’ experiences while maximising your employees’ time and energy.

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#9. MightyCall

MightyCall is a small company’s virtual phone solution. This technology allows you to make and receive calls on your preferred device.

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#10. Phone.com

Phone is an application that allows you to quickly and easily configure your phone system. You may block calls by adding the number to your phone account. This application allows for call blocking, forwarding, and screening. Phone.com allows you to dial any number using its name dictionary. When you hold the phone, it starts playing music.

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#11. Channels

Channels improve customer service by leveraging IVR and limiting the amount of time you put people on hold or divert them. It enables you to sort calls before they reach one of your representatives.

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#12. Genesys PureCloud

Genesys PureCloud is a comprehensive IVR and routing engine that distributes customer data for improved routing, handling, and reporting. It enables quick access to information such as bill payments, account status, and other frequently requested self-service requests.

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#13. CallFire

You may use the Call Fire IVR tool to set up appointment reminders, polls, payments, and surveys for inbound or outgoing users. It is simple to use, using a drag-and-drop menu or XML. Customers may engage with this software by just pressing a key.

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#14. Routee

Routee is a cloud-based IVR technology that provides a unified customer experience. A feature-rich software solution, it improves the flow of your call forwarding services.

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#15. NICE inContact

The NICE inContact technology lowers your cost per call by letting clients select the level of support they require. such as self-service or contacting an agent. It frees up your employees to address more difficult matters while allowing your customers to manage basic concerns such as account enquiries, bill payments, and so on.

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#16. Zendesk

Zendesk is a cloud-based application that enables customer care teams to deliver business phone support from the same platform that they use to manage other channels.

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#17. Freshcaller

Freshcaller assists your teams in creating or responding to all opportunities with complete context. Your teams can manage customer calls and interact with internal colleagues more efficiently.

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#18. Voxco

Voxco IVR is an interactive voice response system that makes it simple and inexpensive to send automated messages. It operates in both incoming and outbound mode (accepting calls to your company) (dialling respondents with surveys).

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FAQS

What exactly is IVR, and how does it work?

IVR (Interactive Voice Response) automates consumer self-service over the phone using touch-tone or speech recognition. A popular example is a voice menu that directs callers to the appropriate person or department by asking them to press a number. A live operator is no longer required.

What is the significance of IVR?

IVR increases sales because potential consumers are more inclined to purchase when their queries are appropriately answered. For a multitude of reasons, IVR systems may be quite beneficial to organisations. They record phone replies, provide consumer self-service, prioritise VIP clients, expedite problem resolution, and decrease operational expenses.

How do I pay using IVR?

Credit card and eCheck transactions may be accepted and processed using IVR technology thanks to the integration of contemporary payment gateway technologies.

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