Your efforts are starting to bear fruit now that you’ve spent many hours creating mockups, developing features, and writing cutting-edge code, and your brand-new app or website is prepared for release. The only remaining tasks are to present the work to your customer and get their last User Feedback Software before releasing a new iteration. A User Feedback Software, which is a piece of software that enables your customers to directly communicate their opinions to you about your work, is one of the best ways to do this study. But which one should you choose? There are several widgets and plugins available, and the industry lingo makes it difficult for you to decide which to choose: what is VoC surveying?
15 Best User Feedback Software Comparison Guide
What distinguishes usability User Feedback Software from community User Feedback Software? What is pertinent to your line of work? Have no fear—we’ve got you covered. In order for you to make an informed choice and test out a tool right away, we’ll cover these questions and everything else there is to know about various online user feedback software in this post. For a complete comparison guide, keep reading.
Three Categories of User Feedback Software
Businesses like yours frequently search for a website employee feedback software since their present options make it difficult for customers to precisely point out what they think is incorrect or needs to be fixed on their site. When people only use email, they often end up in long, back-and-forth conversations that are hard to manage or plan. The fact is that until the customer explicitly tells you what is wrong, you cannot determine what is wrong. Let’s take a look at several kinds of website User Feedback Software and their objectives.
Customer feedback surveys
Most likely, you have previously come across one of these surveys:
Through voice of the customer (VoC) surveys, you may get direct User Feedback Software from visitors and customers about a particular website, product, or service.
- Questions with a wide range of answers, including “Do you believe the price of this product is fair?” If not, why not?(small paragraph)(1-10 scale)
- Questions with a limited scope, such as “Are you likely to utilise this product?”(1-10 scale)
Typically, you want to keep those brief—at most a minute—and, preferably, as inconspicuous as you can.
Having said that, survey widgets also come in versions that are more forceful:
- Exit surveys; Pop-up surveys (which display right away in response to a particular trigger, such as hovering over a product) (when you attempt to leave the website).
- These pop-up forms are brief by design, so filling them out just takes a few seconds.
Additionally, they are quite customisable and can be generated specifically for each page of your website, providing you with a tonne of data with little work.
Feedback Buttons
Even though best customer feedback software buttons are part of the “Voice of the Customer” category, I think they should have their own subheading because they are less intrusive than pop-ups. Are you looking for more feedback or suggestions for your product or service? Perhaps there is a mechanism to report errors and issues with certain web pages?
Although far less discreet than pop-ups, these buttons nonetheless provide a number of advantages. First, they give your visitors a way to give user feedback software without having to leave the page. This is a benefit that marketers often miss. If you compel people to go to a contact page, it’s likely they won’t go back to your sign-up page afterwards. More importantly, software feedback examples buttons are very flexible and can be changed in a number of ways to meet your goals for usersnap.
If you run a SaaS, for instance, include a “Report a Bug” feedback button on the side of your app. However, modify the language on your Features page to “Feature suggestion?” and on your Help Desk to “Is this page helpful?” A generic “feedback” CTA is frequently too ambiguous, but using various call-to-action messages allows you to gather detailed criticism and observations on the issues you are anticipating on certain pages.
Tools for Visual Feedback
Usability user feedback software, often known as visual feedback tools, take user input directly: Your visitors may point to website parts that they like, dislike, or have problems with using these widgets. With a smaller developer staff, this is especially helpful for younger SaaS businesses or huge websites that frequently have defects that are hard to identify.
The mere act of pointing out what doesn’t work can inspire your clients to provide feedback on your project, even though communicating technical concerns vocally or in writing might be laborious. Also, project managers can use visual in-app feedback tools and plugins in a development environment to talk to their team more clearly about UX issues.
How to pick a User Feedback Software
How do you choose a website a tool used to get user feedback and produced by google for your business now that we have clarified what it is? Even if you had the greatest plugin ever, it would be meaningless if you didn’t know why you were using it or what type of user feedback you were hoping to get.
Here are some suggestions:
- Testing for usability: How do customers utilise your product?
- If a button or feature on your site suddenly stops working and it’s a really large site, chances are that your visitors will notice it before you do.
- What do your potential customers think about your price, please?
- Submit a feedback form and gather hundreds of responses over the next several months.
- To increase conversions, consider what occurs when a visitor visits pages X, Y, and Z.
- What path do they usually travel before eventually subscribing to your service or software?
- Improve landing page text by asking yourself when the majority of your users start to lose interest in your sales attempts.
- Find ways to lower high departure rates. Why do most visitors to your website leave right away, without scrolling or clicking any links?
- … as well as any other applications you might have!
#1. Marker.io
Free customer feedback tools Marker.io is a developer’s dream come true because it offers integrations with popular project management and issue tracking tools like Jira, GitHub, Trello, ClickUp, Notion, and more. It provides clear, concise, and most importantly, visual information on any issues that may arise with your software or website. Other benefits include the WordPress plugin, console recording, automated information about the environment (browser, operating system, screen size), and direct communication with clients—no more long, drawn-out emails. What’s best? On our Starter plan, Marker.io is available for the incredibly affordable price of $39/mo. (paid yearly).
#2. Hotjar
Hotjar aids in your understanding of website customer feedback collection tools behaviour.
To do that, they provide a wide range of tools, including:
- Heatmaps: are a visual depiction of user activity on your website.
- recordings: real-time replays of site visitors.
- Surveys: A live feedback section where visitors may voice their complaints or recommendations. All have connectors, so you can provide that feedback to your engineers right away.
#3. Qualaroo
Qualaroo sends a contextual user survey to a user as he or she visits different pages on your website. Get detailed information about your visitors, like where they are, who they are, how they pay, and much more, and give them customised feedback forms as they finish their customer journey.
#4. Zonka Feedback
Zonka Feedback is a website feedback solution that can be used on your site to get feedback from visitors in almost any way you can think of.
- Use the website feedback button, surveys built into the website, feedback popups, surveys for people who are about to leave, and other tools to get leads and feedback.
- Create and change Voice of Customer surveys, and use NPS, CES, and CSAT surveys to measure CX metrics.
- Measure customer feedback and do surveys at different touchpoints, such as when a customer abandons a shopping cart, after a purchase, during onboarding, when a lead is captured, or after any other event or interaction on a website.
- Integrate with the tools you employ to make efficient workflows.
- Take immediate action, respond in real time, and seal the feedback loop.
With real-time answers, quick alerts, and in-depth statistics, Zonka Feedback makes it easy to handle online feedback.
#5. UserVoice
UserVoice puts all of the feedback you get from your employees and customers on a single, easy-to-use website. Use a simple upvote/downvote system to rank the best ideas for improving the product, sort user and account feedback, and find out how interested users are in new features.
#6. Hubspot Survey Tools
You may get insightful consumer feedback on the goods, services, or experiences that your company provides with Hubspot Survey Tools. It is pre-loaded out of the box with the Hubspot Suite. With Hubspot Survey Tools, you can put surveys on websites, send them by email, and change them as much as you want. On August 1, 2010, this entry was published.
#7. UserBrain
UserBrain functions a little differently than the other tools on our list so far as a user testing tool. Set up a specific activity, such as “sign up on my site,” and watch a video of actual customers using your product to see the customer journey firsthand. After you sign up for their site, UserBrain will regularly send you recordings of people in your target demographic doing the things you asked them to do.
#8. SurveyMonkey
SurveyMonkey is a very useful tool for many industries. It lets companies of all sizes do market research and make sure their plans give them the best return on investment (ROI) possible. To stay ahead of the curve when it comes to consumer experiences, use market research tools, survey software, and AI-supported touchpoint tracking.
#9. GetFeedback
GetFeedback calls itself a CX platform with a wide range of tools for getting feedback on the customer journey in context. The package has interfaces with Salesforce and other well-known CRM programs, as well as surveys, insights, and analytics.
#10. Fullstory
Are you interested in web apps or website usage patterns? Do you wish you could just peer over their shoulders and “watch” them? The closest thing to watching how visitors navigate your website is Fullstory. As a result, you may receive a wealth of information on how to improve your product and address flaws.
#11. Maze
You urgently need a product, service, or website tested. Maze specifically wants to assist you in achieving that. With the help of the tool Maze, you can test anything, from prototypes to ads, and then use the results to learn something useful. It includes a platform for team and shareholder collaboration, a comprehensive reporting package, and a number of connectors to enable the launch of those goods as simply as feasible.
#12. Loop11
Loop11 is a tool for user testing that lets companies get feedback from customers on different platforms and devices. Its main objective is to make it possible for businesses to thoroughly test everything they want. There aren’t many businesses that might benefit from a solution like Loop11 with support for search engine testing, usability, information architecture, and more.
#13. UserReport
UserReport is a set of tools that makes it easy to get feedback from users and act on it quickly.
They offer the following:
- A survey widget provides demographic and net promoter score information;
- a feature ranking tool that allows users to vote for what they want to see more of;
- A pop-up asking the user whether they’re satisfied;
- Reports on device comparisons allow you to quickly determine which devices your website or tool performs best on. On August 1, 2010, this entry was published.
#14. TrustPilot
A consumer review site called TrustPilot has millions of customer reviews for companies all around the world. Even though TrustPilot is less of a direct feedback tool, they do provide ways for businesses to gather feedback and display it on their website, which fosters user confidence and increases sales.
#15. TypeForm
The conventional survey tool is included in our collection of website feedback tools. You may find opportunities to determine what functions well and poorly with the aid of TypeForm. Their forms are simple to embed on any sort of website thanks to plugins that support a broad range of platforms, and the reports are simple to disseminate thanks to well-known third-party connectors.