If you’re looking for a communication platform for your sales team, you’ve probably heard of Kixie. Kixie was started in 2013 and is designed for small business sales teams. Its integrations with multiple customer relationship management (CRM) tools, ease of use, and low prices are some of its best features.
Is it, however, appropriate for you?
Personally, I believe there are better Kixie alternatives available. In this post, I’ll explain what Kixie is, why sales teams might be better off with a different business communications provider, and what I believe are the best alternatives (along with my top pick, you’ll never guess what it is).
What exactly is Kixie?
Kixie is a communications platform that provides phone service, a sales dialer, SMS messaging, and a contact centre to small business sales teams.
Call routing, lead management, auto-callback, and IVR are among its contact centre features. Kixie also offers integrations with HubSpot, Slack, and Salesforce.
18 Best Kixie Alternatives & Competitors To Try In 2022
So here are the
18 best kixie alternative options for you to try for your business.
#1. CallHippo
CallHippo, like many of the other Kixie alternatives, gives you a virtual phone number that you can use with your current phone or a softphone, so you don’t need any other phone services.
CallHippo includes a variety of features, such as call recording, call transfer, and personalised messages. CallHippo also includes CRM integrations with Zapier, Slack, Zoho, and other services.
At the same time, CallHippo lacks some phone system features that you may require. CallHippo does not support video conferencing and its collaboration tools are limited. Unfortunately, this means you’ll have to sign up for additional services and switch between multiple apps to complete your tasks. Some CallHippo users complain about the occasional low voice quality on calls.
#2. Aircall
Aircall bills itself as “customer-centric team call centre software,” and its platform includes a phone system, collaborative tools, and, of course, call centre features. Aircall is different from Kixie in that it has features like call scripting, a predictive dialer, and campaign management.
Toll-free numbers, call monitoring, call queuing for inbound calls, and CRM software integrations are among the other Aircall features.
However, there are some important features that AirCall lacks. There are no video conferencing capabilities, for example, so you can’t switch from a phone call to a video conference, limiting your remote and hybrid work options. There is also no AI, so the real-time transcription and sentiment analysis features that people talk about when talking about Dialpad are not available.
#3. Dialpad
Dialpad provides everything you need on a single platform. Dialpad, which is powered by the powerful Dialpad Ai, has a phone system and dozens of other features that can help you change the way you work.
The best thing about Dialpad is that it can be used from anywhere and on any device. You can use the mobile app, desktop app, or web browser to access it. This makes it perfect for today’s hybrid workforce.
You can set up a contact centre for any size support or sales team, use chat, SMS, click-to-call, speech analytics, and free video conferencing, and implement popular self-service options.
Kixie has a power dialer and a few other features and integrations, but Dialpad is a better all-around communications app.
#4. Aloware
Aloware provides a number of features that Kixie does not. Aloware is a contact centre system with a phone system, a local presence package, a power dialer, and SMS support. Aloware, unlike Kixie, has contact management, sales cadence, and dynamic scripts.
However, because Aloware lacks built-in video conferencing, any team collaboration will be limited and will necessitate the use of additional software for a unified communications system. Some users have also said that the Aloware dashboard and other parts of the service, like notifications and messaging, don’t work right.
#5. CloudTalk
CloudTalk is a cloud-based call centre software that outperforms Kixie in many areas. CloudTalk, like several of our other options, includes a predictive dialer that will dial the next contact automatically. When using Kixie’s intelligent dialer, users must click on the next call.
Aside from that, CloudTalk has some tools that Kixie doesn’t, like conference calling, a dedicated onboarding and support manager, skill-based routing, and advanced analytics.
#6. RingCentral
Through messaging, video, and phone services, RingCentral’s business communications software assists firms in improving their sales, marketing, and service teams. RingCentral provides a contact centre for an additional fee for businesses who want additional customer assistance.
Another fantastic RingCentral feature is the easy connection with third-party software. If you’re searching for a superb communication platform that interacts with Salesforce, FastCall is the best option.
#7. Fastcall
Fastcall is built entirely for Salesforce, so teams will effortlessly move into all of Fastcall’s revolutionary features to improve processes while improving productivity. FastCall has received five stars from users around the country for its great customer service, call productivity, and call management.
Fastcall’s CTI solution benefits sales and service teams by freeing up critical time and boosting client experiences. Businesses and businesses benefit from making the most of their existing Salesforce investment with Fastcall’s one-of-a-kind platform.
#8. Nextiva
Nextiva offers a dependable communication solution on a single platform for both small companies and corporations.
Teams benefit from omni-channel support and sales in terms of overall productivity and customer satisfaction.
#9. Five9
Five9, a cloud-based contact centre software, improves client interactions through artificial intelligence and automation.
Five9 provides multilingual assistance 24 hours a day, seven days a week, with features like intelligent virtual agents, agent help, and workflow automation, saving teams time and organisations money.
#10. Grasshopper
Grasshopper improves communication for small companies working remotely or in the office by providing strong features like call forwarding, limitless extensions, and personalised greetings.
Businesses may test out all of Grasshopper’s capabilities for 7 days for free before committing to one of the reasonable pricing options.
#11. Talkdesk
Talkdesk assists businesses all around the world in improving their customers’ experiences across any channel, at any time.
Not only does Talkdesk prioritise the client experience, but it also assists organisations in streamlining operations and increasing staff happiness.
#12. MightyCall
MightyCall is a small company’s virtual phone solution. This technology allows you to make and receive calls on your preferred device.
Features:
- The gadget allows you limitless calling.
- You may create a flowchart that is straightforward and conversational.
- It enables you to route calls to any device.
- Without paying an additional fee, you may pick a tool-free or area code number.
- This tool provides you with a comprehensive record of your communications.
- You may use this software to record a phone call.
- MightyCall lets you listen to voicemails and receive alerts.
#13. 8×8
88% is a reasonable alternative for organisations searching for a trustworthy communication platform with amazing capabilities such as a call centre, video meetings, team chat, and more. Improve your customers’ experiences while maximising your employees’ time and energy.
#14. Channels
Channels improve customer service by leveraging IVR and limiting the amount of time you put people on hold or divert them. It enables you to sort calls before they reach one of your representatives.
#15. Phone.com
Phone is an application that allows you to quickly and easily configure your phone system. You may block calls by adding the number to your phone account. This application allows for call blocking, forwarding, and screening. Phone.com allows you to dial any number using its name dictionary. When you hold the phone, it starts playing music.
#16. CallFire
You may use the Call Fire IVR tool to set up appointment reminders, polls, payments, and surveys for inbound or outgoing users. It is simple to use, using a drag-and-drop menu or XML. Customers may engage with this software by just pressing a key.
#17. Genesys PureCloud
Genesys PureCloud is a comprehensive IVR and routing engine that distributes customer data for improved routing, handling, and reporting. It enables quick access to information such as bill payments, account status, and other frequently requested self-service requests.
#18. NICE inContact
The NICE inContact technology lowers your cost per call by letting clients select the level of support they require. such as self-service or contacting an agent. It frees up your employees to address more difficult matters while allowing your customers to manage basic concerns such as account enquiries, bill payments, and so on.